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Paperless billing/payment options now available for Philadelphia Water customers

October 30, 2019

Philadelphia Water customers finally have an option to switch to paperless billing and pay their bills online. The City’s Water and Revenue Departments have recently launched a new, paperless e-billing service for water bills. Customers are urged to create e-billing accounts at www.phila.gov/waterbill.

Users of the new e-billing site can:

• Set up automatic payments for free
• Opt-out of paper bills
• Sign up for reminders and alerts
• Look up past bills

The system was created through a performance-based contract and the City is not paying for the services. The service fee for debit/credit card payments is currently $2.95. E-check payments and AutoPay with checking are free.

By allowing customers to opt-out of paper bills and pay online, the City estimates savings of over $300,000 in the first year due to reduced printing and mailing costs.

1 Comments For This Post

  1. Mike Agnew Says:

    This is awesome! No more blue envelopes!

    I was already enrolled in Zipcheck…no mention of it on the site. I guess it will just run in parallel to the autopay feature on the site?

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