Some neighbors in the Cedar Park neighborhood have been struggling to get some of the lights back on in the park. Several street lamps in the park have been dark for a few months. A request to 311 to repair the lights was submitted by neighbor Ryan Briggs on December 17, 2012 but was closed on January 1 when the Streets Department reported that “the light was found burning.” However, the request had been submitted to repair at least three lights and residents are reporting that now all but one of the park lamps are out, which presents a significant safety hazard.
Ryan wrote us and said that 311 now says it’s a Parks and Rec problem.
Another Cedar Park resident, Amara Rockar, also tried to submit an online maintenance request, including photos of the dysfunctional lights. She says that 311 is now telling her via Twitter to submit a new request under a different coding, which, she says, “seems pretty useless if citizens don’t know the exact correct coding for a particular situation.” Calling 311 is also not very effective since you don’t have a paper trail.
So while the struggle between the city and the residents is going on the problem remains unsolved and residents near the park are getting frustrated.
The 311 website is here.
UPDATE: We have received a response from 311 on Twitter:
— Philly311 (@philly311) January 10, 2013
UPDATE 2 (Friday, Jan. 11): We are happy to report that all but one lights in the park were back on last night (see photo below tweeted by Amara Rockar).